7 things you need not know about me

I have been tagged by Manish Mohan and Mousumi. Here's my list of 7 things you need not know about me:

1. I always wanted to be a vet or a psychiatrist, but life had other plans and I have no patience or aptitude for heavy stuff.
   
2. I am a paranoid mom, who is constantly worrying about how I should bring up my child.
   
3. I hate monkeys. One monkey was extremely rude to me in the past, hence the dislike.
   
4. I have a terrible temper. I would however like to believe that I have mastered the art of controlling this.
   
5. I have a terrible, terrible memory. Ask me what I did yesterday and I would be lost.
   
6. I should be reading a lot more than I do right now. I used to be a voracious reader. Now, I am a lazy reader. I prefer light stuff and easy reads. Guess these are also signs of aging... :)
7. I used be a vivid gamer, but really regret the fact that i don't have the time or the bandwidth for games.

A Workshop on Web 2.0

Here's a fabulous opportunity to learn about Web 2.0. Kern Communications is conducting a workshop on how Web 2.0 can be used for training. This workshop will allow HR managers and training heads to explore Web 2.0 for training purposes.

The workshop will help you:

• Understand Web 2.0
• Discuss training using sharing, collaboration, co-creation, user-generated content, social networking
• Explore the use of tools such as wikis, blogs, virtual worlds, podcasts, videocasts, social networking to design training
• Discuss case studies where trainers have effectively used these tools for training purposes
• Experience learning and training in the virtual world

The workshop will be held on 31st January at Secundrabad, Andhra Pradesh, India. If you are interested or require more details, contact Vaishavi at vaishnavi@kern-comm.com or call her at 040-40171313. Also visit learnability matters.

To-Do List

At the beginning of a new year, I think to myself, what do I want to do differently this year? Here's my list:

1. Think Out of the Box: This year I will try and consciously ensure that I try and think out of box and not resort to the tried and tested methods.
2. Learn More: I will read up more blogs and articles on whats happening, whats new, what works, what doesn't work and so on.
3. Share More: I will share what I have learnt with people I interact with.
4. Be More Efficient: I will reflect on whether I can further reduce the time involved in completing tasks without compromising quality.
5. Network with Learning Professionals: I will make an attempt to interact with other learning professionals across the world.

River City Project – An Example of MUVE

Let us look at the most popular educational MUVE. River City is the most popular example of an educational MUVE. River City Project was funded by National Science Foundation. River City is designed for children in middle school. The theme is very interesting. River city is a city belonging to the 19^th century. This city is suffering from health problems. The tasks for children (belonging to the 20th century) is that they need to travel back in time and use the 21st century knowledge, skills and technology to resolve 19th century problems. How do they do this?

I was not able to access the virtual tour and therefore, I have relied heavily on what others have written on River City. Students can enter the virtual city as a team. They use avatars (graphical representations of themselves) to enter River City. They are welcomed by a man who gives them a tour of the city. Students need to form a hypotheses about the cause of the health problems. At the end of the project, teams get to compare their hypotheses.

This city has a river flowing through it and different types of terrains that influence the houses, water, industries, hospitals, and universities. At River City, avatars can enter buildings, climb mountains, and swim across water. To gain information, they can click on an objective that contains a hyperlink. Webpages, images, simulations or web-based applications pop-up. Students can conduct several experiments in the virtual city. For example, they can check the pollution levels in water, the number of patients admitted in hospitals, and so on. They can change one factor or more to see how the consequences.

The city comprises of avatars, computer-based agents, digital objects, and avatars of instructors. It has around fifty digital objects and data collection stations provide detailed information on water samples across the world. I was able to view a screen grab of a lab at River City. The left side showed a computer agent. The right side of the screen displayed the lab in which the learner could test samples. The learner got to see the consequences of their actions.

I was also able to see a screen grab that displayed a computer-based agent in conversation with the learner. Computer agents share information on the happening around the city. They provide subtle hints to the students. The dialogues are shown in the text box below the screen. The interface is supposedly designed carefully:

As an aid in their interactions, participants also have access to one-click interface features that enable the avatar to express (through stylized postures and gestures) emotions such as happiness, sadness, agreement, and disagreement.

- C. Dede, “Multi-User Virtual Environments,” New Horizons May/June 2003

Students share the data that they have acquired with other teams. They can also send ‘snapshots’ of their current situation (seen through their eyes) to their team members for a joint investigation. On the whole, 60 teachers and 4000 science students from US and Australia participated in this MUVE. Several reports suggest that students were really motivated. Their grades improved drastically.

MUVE is a very interesting topic. Several corporates are designing MUVEs for corporate training. They buy land on virtual world's such as Second Life and design elements that facilitate learning in it. MUVE is a fairly new teaching tool and it is definitely worth considering, researching, and studying.

The 'WOW' Moment

If you are an ID, you must have come across a requirement to design a 'wow' moment in your course. Now, what is this 'wow' moment? Here are my guesses:

1. Making the learner think "Yes, I have experienced the same thing!"
2. Shocking the learner with 'big' incidents such as calamities, terror attacks, scandals, and so on
   
3. Getting the learner to empathize with a particular character
   
4. Making them relate to the scenarios and characters used
5. Making them think "Ok. What just happened? Did I miss something?"

Please note that it could be hazardous for the course if your team/reviewer is not sure of what they mean by a 'wow' moment. Everyone needs to be on the same page about what this means, when will this be introduced, and what is its goal.

A 'wow' moment is intended to make the learner think. I think this is clear enough. But what should we make the learner think about? This is debatable. If you really want to include this moment, it should be based on point 4. Else, it fails the purpose. If the learner cannot relate to it, it is not going to a wow moment. In all probability, your learner will be thinking about the incident and not the concept. What purpose does this solve? It is will create a ripple, not a wave. For this to have the desired impact, it is crucial to know who your learners are. You cannot create a course for a general audience say "Managers across Asia" and expect the course to make an impact on them.

According to me (I could be wrong), I don't want to give the learner a 'wow' moment. I want to give him/her a wow course. By wow, I don't mean only the look and feel, but the entire package. By wow, I also do not mean a course high on drama and suspense. By wow, I mean good ID strategies, visual elements, engaging exercises, several examples, and content that the learner can relate to. The entire package should be involving, engaging, and interactive. When it fulfills these three qualities, the course will also be fun for the learner.

ICICI's Token Box

I had visited ICICI bank to get a bank statement and a letter confirming that I held an account with ICICI. I walked into ICICI and approached a counter that was free and explained what I needed. The bank executive moved his hand in the general direction of the entrance and explained that I had to collect a token from a machine and wait for my turn. I said thanks and went looking for this machine. Now, I didn't want to seem like a person who wouldn't know what this machine would look like. I looked around discreetly. I saw a screen displaying token numbers and counter numbers. I saw a phone hung on a wall and another screen. I was standing right in front of this maroon color box. It looked like a box you drop cheques and so on into. I looked around once more, hoping to find this machine. I noticed that a few people hurriedly pressed few buttons on the maroon box and hastily grabbed the slip that popped out. I had managed to find the machine!

I needed time to look at the machine to figure out what I needed to do. So while I was standing and trying to figure this out, several hands sneaked in to collect tokens. Let me try and explain this box... ahem, machine. (unfortunately, there was a big notice warning me against clicking a snap) In the middle of the box, there was a tiny digital screen that displayed the status. Below this was a number pad (1-7) and below these were the buttons: cancel, gold customer, customer and non-customer. On the left panel, there was a piece of paper that listed what pressing each number meant. I read this list several times but was unable to find a suitable category for my task. I decided to go with 6 which was for account related activities such as fixed deposits. Now, I just had to feed in my choice. Oops.... Do I type in my identity as a customer first or the task? I was not sure. I asked a man standing waiting to gather a token. He asked me to type in the number first and then customer. I did as told. On the digital screen, the message 'This service is not available' appeared. A slip slid out from the right panel. I picked this up and saw NA written on it. Assuming that the task had failed, I did the same thing again and got the same message. The kind man who had helped me earlier stepped up and said look at the slip, it displays a token number. I opened the slip that I had crushed in my hand. Oh yeah! There it was CS522. I handed the other token to the man and thanked him. I sat down to wait for my turn. I observed that everyone got the same message. Meanwhile, an ICICI executive came and stood next to the box. I asked her why it displays this message. She smiled apologetically and said that's the way it is! Brilliant.

Kern also offers usability. I was just thinking about how our team of usability experts would have reacted to this machine. It was a nightmare! The token system is very useful, no doubt. But, this machine is dreadful!

Communicating with a Client

Client interaction is a skill that you need to master. Atleast, this is what I did. When I first joined this community, I would just observe the emails, the tones, and the discussions. I would ask my mentor, Geeta, what kind of information can we share. Over a period of time, I think I have a better understanding of what is expected.

Do's

1. Build a rapport with your client.
2. Always start a conversation by greeting them warming and exchanging pleasantries.
3. Identify very clearly what information you can divulge with your client and what you must withhold.
   
4. Be honest and sincere always. Your client will appreciate this.
   
5. Act and believe that you are the expert in your field. You know your stuff.
   
6. Be formal, but warm or friendly.
7. Always remain cool even in volatile situations.
   
8. If you are unsure or you need to consult someone before you make a decision, let your client know that you need sometime and that you will get back to them as soon as you can.
   
9. Make sure that you keep appointments. If your client requires weekly updates at 10:00 every Monday morning, ensure that you do this even if you have nothing new to share.
   
10. Always acknowledge the client's mails. If you receive feedback, always thank them for their inputs.
    
11. Greet them on festivals regardless of whether you are working on a project with them currently.
    
12. Ensure that you send a deliverable on time. If a delay is inevitable, inform the client and apologize for this.
    

Dont's

1. Don't be over-friendly or overly familiar with your client.
   
2. Don't butter or use flowery language to make a positive impression.
   
3. Don't be too impersonal and detached.
   
4. Do not overreact to a request made by the client.
5. Do not spit venom at your client in tough situations.
   
6. Do not prevaricate or lie to your client.
   
7. Do not avoid or ignore phone calls or mails.
   
8. Don't agree or disagree with everything. Remember to use logic to back up every decision.